LupoFi Privacy Policy
Effective Date: 01-03-2025
Last Updated: 01-03-2025
LupoFi is committed to protecting the privacy and security of its users. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you use our platform and services. By accessing or using LupoFi, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name, email address, phone number, and contact details.
- Payment and financial information for transactions.
- Identity verification details (such as government-issued IDs, if required by regulations).
b. Non-Personal Information
- Device and browser information (e.g., IP address, device type, operating system).
- Usage data, including pages visited, time spent, and interactions within the platform.
- Cookies and tracking technologies to enhance user experience.
c. Transaction Data
- Details of transactions made through LupoFi, including amounts, currency, and timestamps.
- Wallet and payment method details for processing transactions.
2. How We Use Your Information
We use collected information for the following purposes:
- To Provide Services: Facilitate transactions, manage accounts, and offer financial solutions.
- Security and Fraud Prevention: Detect and prevent fraudulent or unauthorized activities.
- Customer Support: Assist users with inquiries, troubleshooting, and issue resolution.
- Legal Compliance: Meet regulatory obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.
- Marketing and Communication: Send updates, promotional offers, and service-related notifications (users may opt out of marketing communications).
- Platform Improvement: Analyze user behavior to improve features, security, and performance.
3. How We Share Your Information
We do not sell, trade, or rent user data. However, we may share your information with:
- Service Providers: Third-party vendors assisting with payment processing, security, and analytics.
- Legal Authorities: When required by law, regulatory authorities, or court orders.
- Business Partners: When necessary for partnerships or integrations with external platforms.
- User-Authorized Third Parties: Upon your explicit request or consent.
4. Data Security and Protection
LupoFi implements strict security measures to safeguard user data:
- Encryption of sensitive information during transmission and storage.
- Secure access controls to prevent unauthorized access.
- Regular security audits and compliance with best practices.
Despite our efforts, no online system is 100% secure, and users should also take precautions to protect their accounts.
5. Data Retention
We retain user data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. After this period, data is securely deleted or anonymized.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and Correction: Request access to or correction of your personal information.
- Deletion: Request deletion of your account and associated data (subject to legal requirements).
- Data Portability: Obtain a copy of your data in a structured format.
- Opt-Out: Withdraw consent for marketing communications.
To exercise your rights, contact us at hello@lupofi.com.
7. Cookies and Tracking Technologies
LupoFi uses cookies and similar tracking technologies to:
- Enhance user experience and personalize content.
- Analyze traffic patterns and improve services.
- Serve relevant advertisements (if applicable).
Users can manage cookie preferences through browser settings.
8. Third-Party Links and Services
LupoFi may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their policies before engaging with them.
9. Children’s Privacy
LupoFi is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to remove the information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be communicated through official channels and will take effect immediately upon posting. Continued use of LupoFi constitutes acceptance of the revised policy.
11. Contact Information
For questions or concerns regarding this Privacy Policy, contact us at:
LupoFi
Email: hello@lupofi.com
Jurisdiction: Nigeria
By using LupoFi, you acknowledge and agree to this Privacy Policy. Thank you for trusting LupoFi with your information.
